Return Policy for Software Conduit - Computer Hardware and Software
1. Introduction
1.1 This Return Policy ("Policy") governs the return of computer hardware and software purchased from Software Conduit ("we," "our," or "us"). By making a purchase from our website, you agree to abide by this Policy.
2. Return Eligibility
2.1 To be eligible for a return, the item must be in its original condition, unused, and in the original packaging.
2.2 Returns for computer hardware are accepted within [number] days from the date of delivery.
2.3 Returns for software may be subject to specific conditions, and eligibility will be determined based on the nature of the software product. Digital downloads, access codes, or licenses may not be eligible for return once delivered.
3. How to Initiate a Return
3.1 To initiate a return, please contact our customer service team at here within the specified return period.
3.2 Provide your order number, a detailed explanation of the reason for the return, and any relevant photographs if the return is due to a defect or damage.
3.3 Our customer service team will provide you with instructions on how to return the item.
4. Return Shipping
4.1 For hardware returns, you are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
4.2 For software returns, if applicable, the return process will be outlined by our customer service team.
5. Inspection and Processing
5.1 Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria outlined in Section 2.
5.2 Refunds or replacements will be processed within [number] days of receiving the returned item.
6. Refund Method
6.1 Refunds for eligible returns will be issued to the original method of payment.
6.2 If the original payment method is no longer available, we may issue the refund through an alternative method.
7. Exclusions
7.1 The following items are not eligible for return:
- Opened or used software products.
- Products with missing parts or components.
- Items damaged due to misuse, neglect, or improper handling.
8. Software Licensing
8.1 Software returns may be subject to specific licensing terms, and refunds will be granted in accordance with those terms.
9. Contact Information
Software Conduit
No 2/B, First Floor, Akshaya Nagar Main Road, Yelanahalli, Hobli, Begur, Bengaluru, Karnataka 560068
support@softwareconduit.com
9606504799